The first time you login to the website you will be asked for an access code and password. Your access code will be your employee/payroll number and your password will be a unique combination of letters and numbers which will be mailed out to you.
After you login the website will automatically prompt you to change your password and choose your challenge questions. Please keep the challenge questions in a safe place as they may be required to reset your password.
If you are having difficulty logging in or understanding how to use your access code and password, then please contact the Member Service Centre and they will be happy to assist you.
If you forget your password, you can answer your challenge questions and your initial password (as described under "First time logging in") will be restored.
If you try to log in with the wrong password 3 times in a row, your account will be locked. To unlock it, successfully answer your challenge questions or call the Member Service Centre and they will unlock it for you.
If you cannot successfully answer your challenge questions, call the Member Service Centre at 1-800-661-2766, Monday through Friday between 9 a.m. and 5 p.m. Pacific Time.
If you need help accessing the website, contact the Member Service Centre at 1-800-661-2766, Monday through Friday between 9 a.m. and 5 p.m. Pacific Time.